Are you achieving REAL customer centricity?
In today’s competitive economic environment, it is essential for organisations to become more customer-centric. Transforming from a traditional Inside-Out organisation to a 21st Century Outside-In organisation holds its own challenges, but with the right tools, techniques, guidance and support it is possible for organisations to make the transformation.

I WANT TO...

improve

learn

save

change

Improve customer experience

Improve my business process

Improve my customer retention

Learn more about process

Learn more about CEM and customer centricity

Reduce operational cost

Change my organisational structure

Create a customer centric culture

Empower my team to meet my customer need

grow

lead

understand

get help

Stay relevant in the market

Increase my customer base

Grow revenue and profit

Develop a competitive advantage

Innovate

Measure customer experience

Understand my customer

Get to know my customer

Start a conversation, you will never think about process in the same way again!

The CEM Method

Fast

Participative

Outcome vs.  output

Customer centric

Adaptable

Continuous improvement

Holistic

Achieve triple crown results

Our clients

 “Excellent, next evolution of process engineering” – John Pon, Senior Process Engineer, Nedbank

“Excellent, refreshing” – Aarti Sukha, Process Engineer, Nedbank

About IQ Business

Contact us

At IQ Business, we believe we are redefining management consulting to be more responsive to the challenges our clients face. Whether these challenges can be tackled by leveraging research from IQ Business and our partners, assigning IQ teams to design and implement solutions, or deploying point expertise to fill a skills gap, we will ensure our clients overcome their business challenges.

IQ Business Park
Third Avenue 
Rivonia, Joburg
2128

The Vineyards
Office Estate
99 Jip de Jager
Welgemoed
7530

cem@iqbusiness.net
+27 11 259 4000

consulting | research | contracting